Return And Refund Policy
Return & Refund Policy
1. Policy Overview
At SK Gold Covering Jewellery, we are committed to providing quality products and a satisfactory shopping experience. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds may be considered.
2. Eligibility for Returns
Customers may request a return if they receive a damaged, defective, or incorrect product. Such requests must be submitted within 48 hours of delivery along with clear photographs and order details for verification.
3. Damaged or Defective Products
If a product arrives damaged or has a manufacturing defect, customers should contact our support team immediately. Upon verification, we may offer a replacement, exchange, or refund as deemed appropriate.
4. Incorrect Product Delivery
In the event that an incorrect item is delivered, customers must notify us within the specified timeframe. Once verified, we will arrange for the correct product to be sent or provide a suitable resolution.
5. Non-Returnable Items
For hygiene and product safety reasons, returns or refunds will not be accepted for products that have been used, worn, altered, or damaged after delivery. Customized items may also be non-returnable.
6. Color and Design Variations
Slight differences in color, finish, or appearance may occur due to photography, lighting conditions, and screen settings. Such variations are considered normal and do not qualify for returns or refunds.
7. Return Approval Process
All return requests are subject to review and approval by SK Gold Covering Jewellery. Customers may be asked to provide additional information or images to assist in the verification process.
8. Refund Processing
If a refund is approved, it will be processed through the original payment method whenever possible. Refund processing times may vary depending on the payment provider and banking institution.
9. Order Cancellation
Orders may be cancelled only before they are dispatched. Once an order has been shipped, cancellation requests cannot be accepted, and the order will be treated according to the applicable return policy.
10. Contact Information
For any questions regarding returns, refunds, exchanges, or order-related concerns, customers may contact our support team. We will make every effort to respond promptly and assist with any issues.
Contact Information
Website: skgoldcovering.in
Email: info@skgoldcovering.in
Mobile Number: +91 9942567865
